Refund Policy
Last Updated: June 2026
At Express 1 Self, we want you to be fully satisfied with your purchase. If you are not happy with your order, please review our refund policy below.
1. Returns Eligibility
We accept returns under the following conditions:
- The item must be unused, unworn, and in original packaging.
- Return request must be made within 7โ14 days of delivery.
- Proof of purchase (order confirmation) is required.
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Used or damaged products caused by customer handling
- Sale or clearance items (if mentioned)
- Gift cards
- Customized or personalized items
3. Refund Process
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original payment method within 5โ10 business days.
4. Late or Missing Refunds
If you havenโt received your refund yet:
- Check your bank account again.
- Contact your credit card provider (processing time may vary).
- Contact your bank for processing delays.
If you still have not received your refund, please contact us.
5. Exchanges
We only replace items if they are defective, damaged, or wrong item received. If you need an exchange, contact us within the return period.
6. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. Shipping costs are non-refundable.
7. Order Cancellation
Orders can only be cancelled before they are processed or shipped. Once shipped, the order cannot be cancelled.
8. Contact Us
If you have any questions about refunds or returns, please contact us:
Express 1 Self
Email: your-email@example.com
Phone: (000) 000-0000